We want you to be happy with your Wrong Hours order. Here's how returns work.
YOUR RIGHT TO CHANGE YOUR MIND
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return, for any reason — no questions asked.
CONDITIONS FOR A RETURN
Item(s) must be unused, in original condition, and in original packaging. For hygiene reasons, we can't accept returns on opened or worn items (e.g. glasses, sleep masks) unless faulty. Proof of purchase (order number or confirmation email) is required.
HOW TO START A RETURN
Email hello@wronghours.com with your order number and reason for return. We'll confirm the return address and next steps.
REFUNDS
Once we've received and checked your return, we'll refund your original payment method within 14 days, and email you to confirm.
RETURN SHIPPING COST
Unless the item is faulty or we sent the wrong item, return postage is the customer's responsibility.
FAULTY OR DAMAGED ITEMS
If your item arrives faulty or damaged, contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund, including return postage, at no cost to you. This doesn't affect your statutory rights under the Consumer Rights Act 2015.